
customerservice@fragranceoilheaven.com *~*~ Ordering Information
~*~* *~*~ Declined Credit Card ~*~*
HOURS OF OPERATION:
© 2001 - 2008 Fragrance Oil Heaven
We are an internet based business, for questions or concerns, please email:
We accept orders being shipping to US & Canada and will also ship to many
other countries internationally
(with restrictions *see shipping information*)
*~*~ Order Processing ~*~*
Orders are processed and shipped within 4 business days of ordering if
all items are IN STOCK.
***BUSINESS DAYS DO NOT INCLUDE SATURDAY & SUNDAY***
If an item becomes "out of stock" after your order
is placed, you will be emailed immediately.
If you need your order shipped ASAP or immediately, a RUSH charge of $5.00 is
added to your order.
Credit Cards will be processed under our Corporation Name --
My Littlest Inspiration, Inc.
-- Fragrance Oil Heaven is a Division of My Littlest Inspiration, Inc.--
- Your credit card statement will show My Littlest Inspiration, Inc. -
*~*~ Payment Processing ~*~*
NY Orders will be charged 8.65% sales tax unless a ST-120 form is faxed or sent
to us with a copy of your business certificate.
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*~*~ Shipping Policy ~*~*
With our company, shipping your package is your choice!! You choose
the method and we will ship your order that way.
On all packages we will send you either a tracking number or delivery
confirmation number. With this method, we can show proof of
shipment. Fragrance Oil Heaven can not be held responsible for lost or
damaged packages. With Federal Express, we will file a claim for the
package. If your claim for a lost is denied, we are not responsible for
shipping another without additional payment. With USPS, claims can not be
made unless you specify that you would like to purchase insurance. At that
point, filing a claim with USPS is the customer's responsibility.
US Orders will ship via USPS or Federal
Express only.
If your order contains fragrance oils with flashpoints 200 or below, your order
MUST ship via Federal Express Ground, UPS or PARCEL Post ONLY!! US Orders
with all fragrance oils that are 200+ can be shipped via Priority Delivery.
There are no exceptions to this rule!!
To be in violation of this Federal
Law constitutes a $10,000 fine.
PLEASE REMEMBER...IF YOU ARE A HOME BASE BUSINESS...YOU ARE NOT A "BUSINESS"
ADDRESS BUT A "RESIDENTIAL" ADDRESS.
For any packages that are returned to us for non-delivery from information
that was provided by you the customer, you will be accessed any fees that we
incur including costs to reship to a correct address. Please make sure
your ship to address is correct and you have picked the correct shipping method
for Federal Express Shipments.
**Restrictions for International Order**
We can and will only
ship fragrance oils that have a
flashpoint of minimum 200+ .
If your order includes oils that do not meet the above postal
requirements, they will be removed from your order and any monies paid will be
refunded to you.
We can not ship any Diffuser Premixed Oils internationally.
Customer would be responsible for any import fees.
Orders will not be processed as "GIFT" ... it is your responsibility as the
customer for any and all import and custom fees.
All orders shipping to Hawaii, Alaska, Canada or
internationally will be shipped
via USPS.
**Fragrance Oil Heaven works in conjunction with
Fragrances by Design.
What this means to you...when you purchase from Fragrance Oil Heaven you
can also order from Fragrances by Design and get the orders combined to
save you on shipping charges!!!!**
PLEASE NOTE: Fragrance Oil Heaven & Fragrance
by Design are 2 SEPARATE businesses owned & operated by 2 DIFFERENT people.
We can ship items together but CANNOT process payments together nor combine
sampler packs - Any further questions, please email
customerservice@fragranceoilheaven.com**
If your credit card is declined,
you have one chance to submit another form of payment
and a $5.00 reprocessing fee will be applied to your order.
If declined a 2nd time, your order will be immediately cancelled.
*~*~ Returns/Refunds ~*~*
Due to the cosmetic nature and to protect our customers, we can not accept
returns. Please order sample sizes to test.
*~*~ Cancellation of Order ~*~*
Once you have been invoiced for your invoice, if you choose to cancel your
order, you will be charged a 25% re-stocking fee to cover costs of processing
your order.
Once your order is shipped, your order can not be cancelled due to any reason.
To reach us by phone for problems...
Kim
Fragrance Oil Heaven
A Division of My Littlest Inspiration, Inc.
West Babylon, NY
631-412-3381
MON - THURS 11 AM to 5 PM
FRIDAY 11 AM TO 3 PM
SAT - SUN -- CLOSED
BECAUSE WE ARE A HOME BASED BUSINESS -
PLEASE ONLY CALL DURING
HOURS OF OPERATION
A Division of My Littlest Inspiration, Inc.
All rights reserved